RECORDS REQUEST

How to Request Records

Texas law requires that all mental health record requests be made in writing.

Submit Your Request

Option 1: Client Portal (Recommended)

Complete our HIPAA-compliant Authorization form through the client portal.
Include: The specific records you're requesting and the recipient's name, address, and/or email

Option 2: Email (If you don't have portal access)

Email your written request and completed Authorization form to: officemgr@letstalkyou.com
Subject line: "REQUEST FOR RECORDS"

Fees

Electronic records: $25
Payment methods: Credit card or cash
Texas law does not require records to be released until fees are paid

Additional Requirements
Litigation-Related Records
If records are requested for use in litigation, please include:

• Cause number

• Case title

• Court where the case is pending

Business Records Affidavit

Fee: $15
Affidavits will not be provided until payment is received
Please indicate in your request if you need this document

Couples, Family, or Third-Party Records
If you are requesting couples counseling records, family counseling records, or records for anyone other than yourself or your child, state and federal law require either:

• A valid Court Order, OR

• An Authorization signed by the individual (or their parent/legal guardian)

Relevant law: 45 C.F.R. §164.512(e); Texas Health & Safety Code §§611.004, 611.0045, 611.008

For Attorneys and Document Companies
A subpoena alone is not sufficient to compel disclosure of confidential counseling or billing records, or other Protected Health Information (PHI), under HIPAA (45 C.F.R. Chapter 164).
HIPAA permits disclosure of mental health or medical records requested or subpoenaed in litigation only under the following circumstances:

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1. In response to a valid court or administrative tribunal order, OR

2. When the individual (or parent/legal guardian):

• Is a party to the proceeding

• Has notice that the PHI has been requested

• Does not object to the disclosure

An Authorization from the individual or parent satisfies requirement #2.

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Important: If the client or parent has indicated that they do not consent to release of records, a "Statement of Assurance" will not be accepted. A valid Authorization or Court Order will be required.
Relevant law: 45 C.F.R. §164.512(e)